Customer Service L2 Cert NCFE – Online

If you work in customer service, this online course can help you improve your skills and ensure that every customer has a great experience.

This is a fully online, self-directed, independent study course with tutor support and guidance. Students must have use of a laptop and must be aged 19+ at the beginning of the academic year (31 August).

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never return. The main reason for this is not price, but bad customer service. This shows that providing good customer service and handling any issues in a professional and courteous manner is an essential day-to-day task.

If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

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  • Principles of customer service and delivery
  • Understand customers
  • Understand employer organisations
  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services
  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college

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  • Be aged 19+
  • Live in England
  • Have been in the EU for three years for purposes other than study (and able to provide documentation)
  • Not currently enrolled on an apprenticeship
  • Not completed any part of the course before
  • If aged 19-23 must have a Level 2 qualification

Explore your career progression options

If you are considering applying for this programme, why not explore your potential career progression routes using our handy tool.

You can explore live job vacancies, next level qualifications and apprenticeship standards in your local area. Not only this but you can also watch videos of real people talking about their experiences of working in your specific industry or occupation of interest.

Why not visit us at an Open Event and find out more about this pathway.

Why Banbury and Bicester College?

  • Clear routes of progression with qualifications ranging from foundation level to degree level!
  • Industry experienced teaching staff give you the responsibility and independence you need to take charge of your own future.
  • 150+

    Courses available

  • 2018

    Rated "good with outstanding areas" by Ofsted in 2018

  • 79+

    years of teaching experience

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